Truewood by Merrill, Georgetown

The caregivers in the memory care were so wonderful to my mom during the last months of her life. They were compassionate and caring. Recommending them for anyone’s family member

Although my 95 year old father had been independent, I recently found that he needed to be in a safer place with assistance. I moved him from Illinois, where he lived for 95 years, to Texas to be closer to me and so I could monitor his health and well being. Obviously the whole move was quite the upheaval for him. He was very resistant to move into assisted care, but Caitlin in her kind, caring, and professional manner came to our home and assured him that he would be well taken care of with a huge dose of fun along the way. I had researched Truewood earlier and I felt this would be a good match for him and with Caitlin’s help we were able to smoothly transition him into Truewood. Once he arrived there Evelyn, the LVN on staff, went out of her way to welcome and assure him that he would be well taken care of. It was a hard decision to move my my dad from Illinois, to Texas, and then to assisted living, but I know he is in a safe place and well taken care of. When I go visit him, he is always on his way to one activity or another. I expected a difficult transition, but they keep him so busy I doubt he even thinks much about being bored or sad. Thank you to the administration and caregivers for giving my dad a safe and happy setting to age in place. I will forever be grateful.

Truewood by Merrill has provided a great experience for our family since the first moment we visited. Caitlyn Bickerstaff met with us, discussed all of the aspects of care here, answered our multitude of questions and gave us a tour. We were so impressed we didn’t visit any other facilities. Caitlyn and I talked almost every day prior to decision making and move in. Mom needed memory care and facility and staff were awesome from the first moment. We moved Mom in about 5 weeks after that first encounter and have been very pleased with the care Mom has received since. Can’t recommend it enough. It’s a well run, clean, happy place with excellent care and compassion by all.

My mom recently had some health issues & had to be moved from living independently in SETX, to memory care here in Georgetown. I visited almost all memory facilities within a 10 mile radius…& all had their strengths & weaknesses, but I felt that Truwood (formerly Legacy) would be the best fit for my mom. I don’t think I could have made a better choice - she LOVES it there! Her room is beautiful & spacious, the food is delicious & the staff is caring & kind! They have all sorts of fun daily programs & activities for the residents & try to integrate the memory residents in with the others as much as possible…which is nice. I hear a lot of laughter in the community…which is very telling to me! Both the staff and the residents seem very happy, and I didn’t always find that with the other communities. I also appreciate the frequent communication & updates about my mom. I feel like my mom is getting the best of care, and she is as happy as a clam! Who could ask for anything more?

When I see exemplary customer care, I make certain to take the time to share with others. I knew Truewood was different and special as we were taking the tour of the facility. Caitlin knew the names of every resident and their loved ones we passed, and stopped to take the time to chat with each person. I could see the smiles on their faces as she was approaching, so I knew it wasn’t manufactured for our benefit. Everyone we have met during the transition - from the rehab, to the move-in process, has been kind and genuinely cares about the people they serve. Kindness and authentic passion for the social services people provide can’t be faked. Organizations either have genuine customer care built into their culture’s DNA or they don’t. If the leadership team models the way of customer excellence, then almost all others do the same. Truewood is what “right looks like” to us for the care of our dear loved one. Cliff and Janet