Compassus

I had a near death experience when I became a patient with Compassus. That was the best day of my life because a year and two months later I was discharged in good health. I had the best care in the world, best aides, and, the very best nurse. Tami Moore Waugh. From the very beginning of this journey she was compassionate, kind, caring, explained everything so that I could understand it, whether good, or not so good. She kept on top of all the medications I needed and communicated with the doctor if she saw a need for a change. She made me feel comfortable with the condition I was in and would go out of her way to make it more comfortable. Now, praise God, I'm on my own but I miss her terribly. I'm 88 years old so I know it won't be too far off when I may be with Compassus and Tami again. They are fantastic.

In a time of distress, the Compassus staff stepped in to provide much needed relief to ,y weary and exhausted siblings taking care of my ailing mother. They not only took care of my mother in her final days, but took care of me and my family ensuring that we could focus on meaningful moments with loved ones. After care has been fantastic.

My late husband was a Compassus patient for a week before he passed from cancer and kidney disease. I’m a retired RN and I was totally pleased with everything they did for us. Administration was efficient and the nurses and other staff were very competent and caring.

Despite the fact that I was one of my dying son's primary caregivers, the director won't even talk with me about an ongoing family dispute. She had told me that hospice would not get involved because it was a "family matter". I was physically assaulted in front of my son and 10-year-old son (and a police report was filed), so the following DOES apply. I am not a fringe family member; I was directly involved in my son's day-to-day care. I reached out to their corporate compliance division several weeks ago, spoke with someone who promised to get back with me at least by the following week; I never did heard back! I have filed several regulatory complaints but those take time and since my son is already in hospice, we don't know how much time is left My heart is broken and no one seems willing to help. Under 42 CFR § 418.64(d) - Counseling Services and § 418.56(c) - Plan of Care, hospice is required to: Assess the family and caregivers for psychosocial needs related to the patient's terminal illness. Offer counseling and social work interventions to support them in their caregiving role. Help resolve stressors as they affect the patient's care and safety.

Compassus personnel arrived when my wife returned home from a hospital stay. First to arrive was Maryanne Holiday, a Compassus nurse. Maryanne was kind and empathetic providing both support and encouragement to my wife and me. On the first visit I asked Maryanne directly how the hospice process went. She was specific in the details of how things would proceed until death. I always felt that I understood my job as caregiver and where Compassus personnel stepped in. Maryanne always responded promptly to all requests. Wanda Smith did an outstanding job as an aide providing my wife with comforting baths and friendly companionship. She and Marilyn formed a close bond during the hospice period. At Marilyn’s request Wanda came three times a week for bathing and personal care. Sierra Burton has visited with me several times since Marilyn passed to help and advise me through the grieving period. Like Maryanne and Wanda she does her job very well and has been effective in helping me. I believe the Compassus organization as a whole provides much needed services to patients and family as death approaches. The quality of their personnel and the services provided are outstanding. My family and I are all very grateful for their help.